Hearing Officer

Statement of Duties

The Hearing Officer oversees the department’s parking ticket dispute process and acts as the hearing officer for the adjudication of parking tickets through a fair, complete and customer friendly process. Employee is required to perform all similar or related duties.

Essential Functions

• Schedules and conducts hearings to determine the validity of parking tickets and records all findings.
• Analyzes, researches and responds to the public regarding parking ticket dispute requests that may arrive via daily mail, e-mail, telephone inquiries, constituent service work orders or written correspondence.
• Maintains knowledge of computer system related to the Parking Department.
• Time management is required to balance in person hearings and online duties.

Recommended Minimum Qualifications

Education and Experience

High School diploma or equivalent and one to three (1-3) years’ of related experience required.

Knowledge, Abilities and Skill

Knowledge

Knowledge of city parking rules and regulations; thorough working knowledge of office procedures and machines; some knowledge of municipal government.

Abilities

Ability to meet and deal with the public effectively and appropriately; ability to handle problems and emergencies effectively; ability to communicate clearly, both orally and in writing; ability to operate a computer; ability to maintain confidential information; ability to maintain, manage, and organize records; ability to deal appropriately with City employees, City officials and members of the general public.

Skills

Excellent organizational skills; excellent data processing skill in the use of personal computers and office software including word processing, data base and spreadsheet applications. Fluency in English required; bilingual language skills in Spanish, Haitian Creole, Portuguese or Nepali preferred.

Work Environment

The work environment involves everyday discomforts typical of offices, with occasional exposure to outside elements.  Noise or physical surroundings may be distracting, but conditions are generally not unpleasant. 

Physical and Mental Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

Physical Skills

Little or no physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing. There may also be some occasional lifting of objects such as books, office equipment and computer paper (up to 30 lbs.)

Motor Skills

Duties are largely mental rather than physical, but the job may occasionally require minimal motor skills for activities such as moving objects, operating a telephone system, computer and/or most other office equipment, typing and/or word processing, filing, and sorting.

Visual Skills

Visual demands include constantly reading documents for general understanding and for analytical purposes, using a PC on a constant basis and routinely reviewing maps and blueprints with a need for color vision.

Send your resume and cover letter by January 17, 2020 to:

City Hall Personnel Office
93 Highland Avenue
Somerville MA 02143
Fax: 617-666-4426
TTY: 1-866-808-4851
Email: employment_opportunities@somervillema.gov

City of Somerville residents are especially encouraged to apply.

The City of Somerville is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, sex, religion, age, national origin, disability or any other protected category. Women, minorities, veterans, and persons with disabilities are encouraged to apply. Auxiliary aids and services, written materials in alternative formats, and reasonable modifications in policies and procedures will be provided to qualified individuals with disabilities free of charge, upon request.

Individuals with disabilities who need auxiliary aids and services for effective communication, written materials in alternative formats, or reasonable modifications in policies and procedures, in order to access the programs and activities of the City of Somerville or to attend meetings, should contact the City’s ADA Coordinator, Nency Salamoun, at 617-625-6600 x2323 or NSalamoun@somervillema.gov.