Water/Sewer Analyst

The Water/Sewer Analyst is responsible for the City of Somerville residential and commercial accounts. Performs a high level of administrative tasks to ensure that the City of Somerville water bills are accurate. Employee is required to perform all similar or related duties.

The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Oversees and executes standard operating procedures for customer service office
• Processes Final Sale requests on a daily basis
• Researches customer disputes and complaints; calculates potential adjustments. 
• Helps Billing Manager to process 15,000 water bills for the City of Somerville.
• Oversees and ensures accuracy for each district; analyzes and audits operations of the billing process.
• Provides assistance to customers with billing questions.
• Helps to establish all new accounts and update the meter and billing databases regularly.
• Trains the water meter technician on administrative tasks related to billing.
• Assists with download and transfer of meter reads from the City’s automated reading systems to the financial accounting system. 
• Runs reports for end of month procedures.
• Verifies applications and helps coordinate benefit payments for Low Income Household Water Assistance Program
• Reviews and inputs exemptions to water and sewer bills, such as statutory exemptions from Assessor’s office.
• Assists with backflow prevention/cross control billing and invoicing 
• Keeps account records up to date on MUNIS and Automated Meter Reading system 
• Assists with other billing and administrative projects as needed 

Physical and Mental Requirements 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

Physical Demands
Little or no physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing. There may also be some occasional lifting of objects such as books, office equipment and computer paper (up to 30 lbs.)

Motor Skills
Duties may involve assignments requiring application of hand and eye coordination with finger dexterity and motor coordination. Examples include stenography, operating a Dictaphone, using power tools or climbing a ladder.

Visual Demands
Visual demands include constantly reading documents for general understanding and for analytical purposes and routinely reviewing reports and spread sheets.

Education and Experience:
High School Graduate with one to three (1-3) years related work experience in the accounting/bookkeeping field; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.    

Special Requirements:  None

Knowledge, Abilities and Skill:
Knowledge: Thorough working knowledge of office procedures and machines; some knowledge of municipal government.

Ability: Ability to meet and deal with the public effectively and appropriately; ability to handle problems and emergencies effectively; ability to communicate clearly, both orally and in writing; ability to operate a computer; ability to maintain confidential information; ability to maintain, manage, and organize records; ability to deal appropriately with City employees, City officials and the general public.

Skill: Excellent organizational skills; excellent data processing skill in the use of personal computers and office software including word processing, data base and spreadsheet applications. Extensive customer skills.
 

Send your resume and cover letter  to:

City Hall Personnel Office
93 Highland Avenue
Somerville MA 02143
Fax: 617-666-4426
TTY: 1-866-808-4851
Email: employment_opportunities@somervillema.gov

City of Somerville residents are especially encouraged to apply.

The City of Somerville is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, sex, religion, age, national origin, disability or any other protected category. Women, minorities, veterans, and persons with disabilities are encouraged to apply. Auxiliary aids and services, written materials in alternative formats, and reasonable modifications in policies and procedures will be provided to qualified individuals with disabilities free of charge, upon request.

Individuals with disabilities who need auxiliary aids and services for effective communication, written materials in alternative formats, or reasonable modifications in policies and procedures, in order to access the programs and activities of the City of Somerville or to attend meetings, should contact the City’s ADA Coordinator, Nancy Bacci, at 617-625-6600 x2250 or Nbacci@somervillema.gov.