Information Technology

Somerville is a city that upholds progressive principles for both employees and residents alike. If you are looking for a culture that embraces innovation, empowerment, and collaborative involvement, Somerville not only embraces these talents, but encourages them. Creative, hands on collaboration with passionate dedication are at the core of the City’s workplace culture.  Challenging and fast paced, Somerville also offers a generous benefits package that embodies a strong work life balance. Not only is it a “Model City”, as termed by The Boston Globe, but it is also a model employer.

Statement of Duties

The Chief Information Officer (CIO) leads the Information Technology (IT) Department and is responsible for setting the strategic vision for the City’s short-, medium-, and long-term technology needs. The CIO oversees the design, planning, implementation, management, security, and maintenance of the City’s information technology network and systems as well as initiatives to support the City’s operations. The CIO also ensures appropriate technologies are used to support and advance the priorities of the Mayor’s Office, Department Heads, and other City leadership. As the IT Department Head, the CIO is responsible for overseeing daily administration and operations, including procurement, personnel management, budgeting, and staff development.

The CIO is an important part of the City’s leadership team. In collaboration with other City departments, the CIO implements the Mayor’s strategic goals and increases organizational performance. The CIO is expected to plan and execute an ambitious agenda to support the City’s policies and operational priorities.


Department Overview

The IT Department ensures the networks, computers, and technology systems that support City operations are secure and effective. Four priority focus areas of the IT Department are:

  • Infrastructure - Managing a secure, modern, and resilient foundation of IT infrastructure, including networks, servers, data centers, cloud operations, and end-user equipment. 
  • Enterprise Applications - Equipping City employees with the tools they need to deliver exceptional service by supporting dozens of applications including finance, licensing and permitting, and CRM systems.
  • Data, Analytics, and Transparency - In concert with SomerStat, improving the quality of municipal service delivery and coordination by supporting and enhancing data collection, data systems integration, data analysis, and data sharing efforts across all departments and services.
  • Public Safety and Emergency Communications - Supporting public safety by maintaining the emergency communication systems, including the public safety radio network, and by developing a comprehensive enterprise information security program to ensure the integrity, confidentiality and appropriate availability of information.

Essential Functions

Implementation of Technology Solutions

  • Provide vision and leadership in the development and implementation of IT initiatives.
  • Responsible for the planning, implementation, and maintenance of enterprise IT systems in support of municipal operations; oversee all aspects of the City’s information technology systems and core infrastructure including Public Safety, School Department, Libraries, and Emergency Communications.
  • Develop and execute a cloud migration strategy to move key services and infrastructure into more secure, resilient, and scalable cloud environments.
  • Grow the City’s cybersecurity practice to keep important infrastructure and services protected from existing and emerging threats.
  • Develop policies and frameworks for investment in current and next generation wireless broadband technologies by private service providers, while also protecting the public interest and advancing the goals of increased competition and affordability.
  • Coordinate program efforts within the IT Department and with other Departments; ensure IT solutions to a variety of business needs are provided in a timely manner to support other Departments in achieving their goals.
  • Find opportunities to roll-out new or replacement enterprise applications that can improve end user experience and enhance City operations through technology-driven business process transformation.
  • Lead the design and implementation of an enterprise-wide disaster recovery and business continuity plan.
  • Monitor the industry for developments in IT operations; evaluate and implement relevant new tools and service management frameworks.

Management and Administration

  • Manage the department’s staff and diverse activities; oversee all IT projects, ensuring that commitments are properly planned, staffed, monitored and reported.
  • Determine the work operations and resources (e.g. budget, staffing) needed to achieve objectives; monitor and periodically report on the status of objectives; and recommend new Department goals.
  • Delegate authority to subordinate supervisors, set clear project expectations, and hold them accountable for the performance of their unit’s work.
  • Formulate and defend an annual operating budget and staffing requests; account for the effective use of funds and staff.
  • Establish and maintain technology policies and procedures for municipal and school employees.
  • Manages technology grant programs, including E-Rate.
  • Assist or oversee the personnel function, including hiring recommendations, training, mentoring and disciplining of employees as necessary.

Performance Management and Analytics

  • Establish metrics for managing IT effectiveness and for measuring the impact of IT on city operations.
  • Support the growth and development of the City’s data-driven performance management program designed to measure Departments’ activities and set targets for improvement.
  • Apply predictive modeling, machine learning, and other advanced analytics techniques to improve the effectiveness, efficiency, and equity of service delivery across Departments.

Recommended Minimum Qualifications                                                    

Education and Experience: Master’s degree in information technology, computer science, business, or a closely related field, and ten or more (10+) years of related experience in IT involving systems planning and implementation, development and operations, software development, project and financial management; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.


Knowledge, Abilities and Skill

Knowledge: Demonstrated knowledge of IT systems and related hardware, web-based applications, and all related software applications; familiarity with performance management principles, municipal operations, departmental services, and the role of IT within local government.  


Ability: Ability effectively lead and manage a team; ability to effectively prioritize, triage and remedy crises and problems as they arise; ability to communicate clearly, both orally and in writing; high degree of initiative and ability to work independently; ability to exercise judgement in managing relationships with city employees, elected city officials and the public; proficient in a wide variety of IT systems; ability to trouble shoot IT equipment and systems including workstations, servers, switches and routers and perform routine maintenance and repairs when necessary. 


Skill: Excellent project management skills; excellent conceptual, analytical, verbal and written communication skills.


Work Environment                                                                                                  

The work environment involves everyday discomforts typical of offices, with occasional exposure to outside elements. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant.  Employee may be required to work beyond normal business hours to attend evening meetings, triage issues and support business operations on weekends and late evenings.


Physical and Mental Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

Physical Skills

Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing.  Work may require some agility and physical strength, such as setting up and breaking down equipment, or standing for extended periods of time.  Lifting of objects such as books, office equipment and computer paper (up to 30 lbs.) typical, with occasional lifting and carrying objects (up to 50 lbs.).

Motor Skills

Duties require minimal motor skills for activities such as moving objects, operating a personal computer and/or most other office equipment.

Visual Skills

Visual demands require constantly reading documents for general understanding and analytical purposes as well as working with computer equipment.




Hours: Full Time

Salary: $132,600.00 a year plus benefits


Application Procedure: 

This position will remain open until filled. Send your resume and cover letter by to:

City Hall Personnel Office
93 Highland Avenue
Somerville MA 02143
Fax: 617-666-4426
TTY: 1-866-808-4851
Email: [email protected]

City of Somerville residents are especially encouraged to apply.

The City of Somerville is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, sex, religion, age, national origin, disability or any other protected category. Women, minorities, veterans, and persons with disabilities are encouraged to apply. Auxiliary aids and services, written materials in alternative formats, and reasonable modifications in policies and procedures will be provided to qualified individuals with disabilities free of charge, upon request.

Individuals with disabilities who need auxiliary aids and services for effective communication, written materials in alternative formats, or reasonable modifications in policies and procedures, in order to access the programs and activities of the City of Somerville or to attend meetings, should contact the City’s ADA Coordinator, Nency Salamoun, at 617-625-6600 x2323 or [email protected].

Full Time
Application Start Date: 
Friday, April 26, 2019