Somerville is a city that upholds progressive principles for both employees and residents. The City of Somerville embraces and encourages an innovative, empowering, and collaborative workplace culture in a fast-paced, challenging environment. The City also offers a generous benefits package that embodies a strong work-life balance. Not only is Somerville a “Model City,” as termed by The Boston Globe, but it is also a model employer.
Statement of Duties
The Housing Intake Specialist will work under the direct supervision of the Director of Housing Stability or their designee, the Housing Intake Specialist will be responsible for providing administrative support, collection of data and client and program assistance.
- Provides customer service to and serves as the primary contact for prospective and current applicants to the Housing Stability programs.
- Responsible for data entry and maintenance of client data bases to track efforts and outcomes and produce required reports.
- Provide information and answer inquiries to landlords and tenants and other constituents about housing related matters.
- Screen the needs and status of the at-risk or displaced individual or family in order for the Office of Housing Stability to determine the housing options and to facilitate access to other needed resources or services.
- Provide information and referral services to City of Somerville residents seeking housing assistance via phone, in-person, by e-mail, at workshops, and through one-on-one counseling and any other program marketing or outreach efforts with the highest level of customer service possible.
- Maintain up-to-date information and knowledge regarding tenancy preservation, homelessness prevention and housing placement resources offered by city, state and non-profit agencies.
- Help coordinate responses to housing emergencies and assist tenants with finding temporary and/or permanent housing, as directed.
- Develop relationships and work with community based agencies, property managers, owners and landlords to facilitate housing placement for at-risk and displaced tenants.
- Develop relationships and work with staff from other City departments to coordinate housing and services for at-risk or displaced tenants.
- Obtain eviction and other housing data from courts and other identified sources.
- Monitor supplies, and submit purchase orders and vendor invoices for payment through the Munis system.
- Complete paperwork necessary for applications for financial assistance.
- Perform other duties as required by the Director or their designee.
Recommended Minimum Qualifications
Education and Experience: Associate’s Degree and at least three (3) years’ administrative experience; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.
Special Requirements: Job duties may include attending some evening meetings.
Knowledge, Abilities and Skill:
Knowledge: Some knowledge of and experience with strategies and programs geared toward maintaining and expanding affordable housing opportunities; strong knowledge of Excel and Microsoft Office suite; knowledge of and experience with housing income certification process preferred but not required.
Abilities: Ability to communicate effectively orally and in writing with other City departments, state and federal agencies, architects, contractors, developers, owners, supervisors, employees, and the general public; ability to exercise good judgment and focus on detail; ability to work as a team member and maintain project timelines; continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service to the public at-large.
Skills: This position requires strong skills in oral and written communication; excellent customer service skills. Bi-lingual or multilingual ability in Spanish, Portuguese, and/or Haitian-Creole is desirable.
The work environment involves everyday discomforts typical of offices, with occasional exposure to outside elements. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant. Employee may be required to work beyond normal business hours in response to attend evening meetings or complete work assignments.
Physical and Mental Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.
Minimal physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing. There may also be some occasional lifting of objects such as office equipment or photocopy paper (up to 30lbs.).
Duties are largely mental rather than physical, but the job may occasionally require minimal motor skills for activities such as moving objects, operating a telephone, personal computer and/or most other office equipment including word processing, filing and sorting of papers.
Visual demands require constantly reading documents for general understanding and analytical purposes.
Send your resume and cover letter by December 11,to:
City Hall Personnel Office
93 Highland Avenue
Somerville MA 02143
Email: [email protected]
City of Somerville residents are especially encouraged to apply.
The City of Somerville is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, sex, religion, age, national origin, disability or any other protected category. Women, minorities, veterans, and persons with disabilities are encouraged to apply. Auxiliary aids and services, written materials in alternative formats, and reasonable modifications in policies and procedures will be provided to qualified individuals with disabilities free of charge, upon request.
Individuals with disabilities who need auxiliary aids and services for effective communication, written materials in alternative formats, or reasonable modifications in policies and procedures, in order to access the programs and activities of the City of Somerville or to attend meetings, should contact the City’s ADA Coordinator, Nency Salamoun, at 617-625-6600 x2323 or [email protected].