Somerville is a city that upholds progressive principles for both employees and residents. The City of Somerville embraces and encourages an innovative, empowering, and collaborative workplace culture in a fast-paced, challenging environment. The City also offers a generous benefits package that embodies a strong work-life balance. Not only is Somerville a “Model City,” as termed by The Boston Globe, but it is also a model employer.
Statement of Duties
Greet all visitors to the IT office, identify their requirements and direct them toward the appropriate party (depending on that party’s availability) and/or enter a work order on their behalf into the automated work order management system.
Answer the IT help desk phone in a timely manner and perform detailed entry of requests for support, or other like incidents, into the automated work order management system. Notify appropriate management of any incident reported to be critical, urgent, emergency or high priority.
Under direction of the IT Admin Prog/Tech, enter invoices into the Munis financial system’s Accounts Payable module, create bill rolls and other fiscal related duties as assigned.
Order office supplies. Open mail. File. Assist with maintaining leased copiers, cell phones and other mobile devices. Ability to adapt to a paperless workflow using Adobe Pro, Excel and Munis.
Performs other tasks as assigned by the Chief Information Officer and Deputy Director of Information Technology.
Minimum 2 years practical experience using a computer.
High school diploma or GED required; Associate Degree preferred.
Must be proficient with Microsoft Outlook, Excel, Word, and Adobe Pro; experience using Munis financial software or other financial software systems preferred.
Possess basic PC troubleshooting and/or mobile device management skills.
Exhibit excellent telephone etiquette and verbal communication skills.
Demonstrate outstanding written communications skills.
Prior Customer Service or Support Help Desk experience a plus.
The work environment involves everyday discomforts typical of offices, with occasional exposure to outside elements. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant.
PHYSICAL AND MENTAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.
Little or no physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing. There may also be some occasional lifting of objects such as books, office equipment and computer paper (up to 30 lbs.)
Duties are largely mental rather than physical, but the job requires minimal motor skills for activities such as moving objects, operating a telephone system, computer and/or most other office equipment, typing and/or word processing, filing, and sorting.
Visual demands include constantly reading screen and paper documents for general understanding and for analytical purposes.
This position will remain open until filled. Send your resume and cover letter to:
City Hall Personnel Office
93 Highland Avenue
Somerville MA 02143
Email: [email protected]
City of Somerville residents are especially encouraged to apply.
The City of Somerville is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, sex, religion, age, national origin, disability or any other protected category. Women, minorities, veterans, and persons with disabilities are encouraged to apply. Auxiliary aids and services, written materials in alternative formats, and reasonable modifications in policies and procedures will be provided to qualified individuals with disabilities free of charge, upon request.
Individuals with disabilities who need auxiliary aids and services for effective communication, written materials in alternative formats, or reasonable modifications in policies and procedures, in order to access the programs and activities of the City of Somerville or to attend meetings, should contact the City’s ADA Coordinator, Nency Salamoun, at 617-625-6600 x2323 or [email protected].