About the City of Somerville
Somerville is a city that upholds progressive principles for both employees and residents. The City of Somerville values diversity, equity, inclusion, and belonging throughout our hiring practices; these values are embedded in our mission and work environment—furthermore, we encourage applications from a diverse range of professional experiences and skillsets. We embrace and encourage an innovative, empowering, and collaborative workplace culture in a fast-paced, challenging environment. The City also offers a generous benefits package that embodies a strong work-life balance. Not only is Somerville a “Model City,” as termed by The Boston Globe, it is also a model employer.
Now Hiring: Multilingual Public Information Coordinator
Under the direct supervision of the Director of the SomerViva Office of Immigrant Affairs and in collaboration with SomerViva’s Community Engagement Specialists team (CES), the Multilingual Public Information Coordinator (PIC) will develop and manage SomerViva’s public information strategy to meet the non-English Proficient (NEP) and immigrant residents where they are. The public information strategy will include the use of analogue and digital, traditional and creative outreach methods, and culturally relevant and appropriate dissemination mechanisms. The Multilingual PIC will manage, track, and analyze the intra-departmental requests for dissemination of information while also curating announcements and information for the linguistically and culturally diverse populations represented in the City of Somerville. This individual is responsible for developing and designing content and materials and disseminating the information through culturally appropriate channels including material drops at community partner locations, bulletin boards at schools, informational kiosks, podcasts, CityTV, recorded phone lines, communication applications (such as WhatsApp), and word of mouth strategies, among many other sources of information. The PIC will also create simplified English materials and manage and update the SomerViva web presence. This position will be subject to frequent interruptions and changing priorities and may require evening and weekend work, as necessary.
The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
- Works closely with SomerViva’s CES to understand the different information needs for each the six major linguistic groups in Somerville (English, Spanish, Portuguese, Haitian Kreyol, Nepali, and Mandarin)
- Works closely with SomerViva’s CES to understand the different platforms that can most effectively reach the six major linguistic groups in Somerville
- Acts as a liaison between the Office of Communication and Community Engagement and SomerViva to curate information, media releases, and events to make these available in the appropriate languages in a timely manner
- Develops and manages content for SomerViva’s website and social media outlets in coordination with the Office of Communications and Community Engagement and SomerViva’s CES
- Shares content translated by SomerViva’s CES · Contributes to the development of strategic communications plans and assists with organizing and implementing cultural events ·
- Works closely with the Deputy Director and Language Justice Coordinator to contribute to and support in the management of a repository of translations to maintain consistency in messaging and reduce translation needs
- Develops clear processes and guidelines for event planning and communications
- Designs for all SomerViva languages flyers, posters, videos, web posts, fact sheets, and other promotional and public information materials under the guidance of CES and with great sensitivity to the cultural diversity of the City
- In collaboration with the Legal Services Coordinator and Immigration Policy Analyst, develops and distributes information regarding immigration policy changes and calls to action
- Gathers data, identifies trends, provides analysis and prepares reports that track social media engagement with SomerViva content
- Prepares clear, concise, and comprehensive correspondence, reports, studies, and other material for the public, community groups, and other stakeholders, including newsletters, budget narratives, policies, and guidelines, in collaboration with the SomerViva team
- Supports the Director and Deputy Director in recruiting and managing volunteers
- Under the supervision of the Director, writes and edits a variety of written materials including media releases/advisories, blog articles, media briefings, social media, text messages (sms), applications communications, and website content among other tasks
- Promotes an equitable workplace that demonstrates an environment respectful of living and working in a multicultural society
Education and Experience
- Bachelor’s Degree in communications, journalism, public relations, community engagement, or related field and three to five (3-5) years’ professional communications and/or community engagement experience; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job. ·
- Experience working in the immigration/refugee service field highly preferred ·
- Written and oral fluency in both English and a second language relevant to the Somerville community required (Spanish, Portuguese, Kreyol, Nepali, Mandarin, etc.).
Knowledge, Abilities and Skill
- Excellent knowledge of grammar and usage
- Good knowledge of and strong interest in local government ·
- Strong facility with outreach and communication strategies
- Thorough understanding of the components of quality constituent service
- Ability to work effectively and maintain good relationships with the public, coworkers, department heads, media contacts, City officials, and community partners; ability to handle problems and emergencies effectively and diplomatically; ability to communicate clearly, both orally and in writing; ability to maintain confidential information; ability to maintain, manage, and organize records; ability to juggle multiple assignments and to meet deadlines
- Excellent organizational skills; excellent written and verbal communication skills ·
- Superior social media, web content, digital communication skills
- Good graphic design skills suitable for quick turn-around of communications materials such as fliers, posters, social media graphics, info sheets, etc. ·
- Appropriate software application skills such as but not limited to word processing, spreadsheet, basic mapping, social media tools, basic HTML, PowerPoint, Prezi, PhotoShop, Publisher, Canva.
Send your resume and cover letter to
City Hall HR Office
93 Highland Avenue
Somerville MA 02143
City of Somerville residents are especially encouraged to apply.
The City of Somerville is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, sex, religion, age, national origin, disability or any other protected category. Women, minorities, veterans, and persons with disabilities are encouraged to apply. Auxiliary aids and services, written materials in alternative formats, and reasonable modifications in policies and procedures will be provided to qualified individuals with disabilities free of charge, upon request.
Individuals with disabilities who need auxiliary aids and services for effective communication, written materials in alternative formats, or reasonable modifications in policies and procedures, in order to access the programs and activities of the City of Somerville or to attend meetings, should contact the City’s ADA Coordinator, Adrienne Pomeroy, at 617-625-6600 x2059or email@example.com.
COVID-19 Vaccination Required
To better protect the health and safety of staff and the public, all City of Somerville employees must be fully vaccinated against COVID-19 as of November 1, 2021. Exemptions and/or reasonable accommodations are not guaranteed and will be reviewed by the City of Somerville Human Resources Department on a case-by-case basis. Learn more at somervillema.gov/HR/COVID19.