In coordination with and at the direction of the Full-Time Community Engagement Specialist for Spanish, the employee coordinates community outreach, serves as a community liaison, conducts translation and interpretation, coordinates public meetings, and coordinates all forms of communication including emergency messaging needed to serve the City’s Spanish-speaking community members.
The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Community Outreach – Make connections with Spanish-speaking community (SSC) members and serve as a culturally responsive resource to residents to share information about City services and opportunities for citizen engagement and assist those who need help accessing City services and materials due to language or cultural barriers. Attend and table at events, speak to community groups, conduct surveys, hold meetings and events, conduct communications and media relations, etc. to facilitate this effort.
- Community Liaison – Through outreach via various methods and innovative programs, work to maintain an ongoing dialog between LatinX & Hispanic community members and City staff as well as the Mayor’s Office. Gather input, feedback, concerns and requests from SSCs as well as community stakeholders to share with appropriate staff and the Mayor’s Office to aid in developing and adapting City services to meet the needs of these residents, workers, and business owners. Maintain thorough and detailed familiarity with citywide FAQs and provide residents answers to a broad range of City-related questions during outreach efforts.
- Translation / Interpretation– Work with City departments to identify translation priorities and then translate forms, brochures, and other information in a way that conveys the material’s message and is accessible to SSCs. Translate priority City press release information. Assist with coordination of additional translation services for City departments by outside vendors. Interpret at public meetings from English into Spanish upon request.
- Meeting Facilitation – Candidate should be comfortable facilitating meetings for 25-100 residents, presenting information, answering questions, and coordinating participation of other staff.
- Perform Communications duties for SSCs – Prepare oral and written communications for SSCs including emergency communications, website content, fliers, press releases, social media posts, brochures, newsletter, emails, livestreams, radio and CityTV content. Develop press contacts at Spanish-language news sources (radio, print, local cable, etc.) and write/translate and distribute occasional press releases or make radio/TV appearances to share City information and serve as a representative of the Mayor. Find innovative and culturally responsive communications solutions whether high- or low-tech to make sure information on City services, programs and news reaches these community members.
- Event coordination: Help coordinate occasional informational event for SSCs and community and cultural events celebrating LatinX & Hispanic cultures for the full community.
In addition to the core tasks above, this staff person will suggest new program initiatives needed to best serve SSCs as well as ways to increase community engagement.
Under general direction, employee plans and prioritizes the majority of work independently, in accordance with standard practices and previous training. Employee is expected to solve most problems of detail or unusual situations by adapting methods or interpreting instructions accordingly. Instructions for new assignments or special projects usually consist of statements of desired objectives, deadlines and priorities. Technical and policy problems or changes in procedures are discussed with supervisor. Work is generally reviewed only for technical adequacy, appropriateness of actions or decisions, and conformance with policy or other requirements; the methods used in arriving at the end result are not usually reviewed in detail.
Position does not require the regular supervision of employees, but does include the recruitment and supervision of the work of volunteers or interns.
The nature of the professional or technical work means that errors in analysis, techniques or recommendations would probably be difficult to detect. Consequences of errors, missed deadlines or poor judgment could result in excessive costs, delay of service delivery, or legal repercussions to the municipality.
The work requires examining, analyzing and evaluating facts and circumstances surrounding individual problems, situations or transactions, and determining actions to be taken within the limits of standard or accepted practices. Guidelines include a large body of policies, practices and precedents which may be complex or conflicting, at times. Judgment is used in analyzing specific situations to determine appropriate actions. Employee is expected to weigh efficiency and relative priorities in conjunction with procedural concerns in decision making. Requires understanding, interpreting and applying federal, state and local regulations.
The work consists of managerial functions and processes such as planning, organizing, controlling, coordinating, evaluating, integrating activities and programs for multiple divisions or more than one department within the municipality.
Nature and Purpose of Personal Contacts
Relationships are primarily with co-workers, the public, groups and/or individuals such as civic leaders, peers from other organizations, representatives of professional organizations, media, and elected officials. The employee serves as a spokesperson or recognized authority of the organization in matters of substance or considerable importance, including departmental practices, procedures, regulations or guidelines. May be required to discuss controversial matters where tact is required to avoid friction and obtain cooperation.
Employee has access to confidential information obtained during the performance of the regular duties of the position.
Education and Experience: Bachelor’s degree and three (3) years’ related work experience; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.
Knowledge, Abilities and Skill
Knowledge: Must have knowledge of community relations and organization as well as of the Spanish-speaking community (SSC).
Abilities: Ability to communicate effectively orally and in writing with state and federal agencies, community leaders, owners, supervisors, employees, representatives of the media, and the general public.
Skill: Skill in facilitating public meetings is required. Native speaker of Spanish required with full command of standard usage and style. English fluency (spoken) required. Acceptable English skills (or better) for written communications required (must be able to communicate effectively in English in writing, but a moderate level of errors is acceptable).
The work environment involves everyday discomforts typical of offices, with occasional exposure to outside elements. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant. Employee may be required to work beyond normal business hours in response to attend evening meetings or complete work assignments.
Physical and Mental Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.
Minimal physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing. Work requires some agility such as moving in or about construction sites or over rough terrain. There may also be some occasional lifting of objects such as office equipment or photocopy paper (up to 30lbs.). When in the field, more physical skill may be required to accomplish the duties required.
Duties are largely mental rather than physical, but the job may occasionally require minimal motor skills for activities such as moving objects, operating a telephone, personal computer and/or most other office equipment including word processing, filing and sorting of papers.
Visual demands require constantly reading documents for general understanding and analytical purposes.
This position is open until filled. Send your resume and cover letter to:
City Hall Personnel Office
93 Highland Avenue
Somerville MA 02143
Email: [email protected]
City of Somerville residents are especially encouraged to apply.
The City of Somerville is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, sex, religion, age, national origin, disability or any other protected category. Women, minorities, veterans, and persons with disabilities are encouraged to apply. Auxiliary aids and services, written materials in alternative formats, and reasonable modifications in policies and procedures will be provided to qualified individuals with disabilities free of charge, upon request.
Individuals with disabilities who need auxiliary aids and services for effective communication, written materials in alternative formats, or reasonable modifications in policies and procedures, in order to access the programs and activities of the City of Somerville or to attend meetings, should contact Nancy Bacci, at 617-625-6600 x2250 or [email protected].