The Senior Clerk performs a variety of clerical duties for the ISD Building and Health Divisions, according to departmental procedures. Handles financial transactions as well as providing email, front desk and telephone customer service on a regular basis. Assists customers in all matters relating to the department, including public record requests, complaints, permitting and the ticket processing systems. Files and inputs data entry into software as required. Performs a variety of other clerical duties as assigned by the ISD Director and/or Deputy Director, and performs other related work as required.
- Must have experience processing financial transactions.
- Must possess excellent computer skills, including email (Outlook) and Microsoft Excel and Word, and willingness to be trained in MUNIS, Citizenserve or related softwares.
- Superior customer service skills and the ability to work pleasantly and efficiently with the general public (in-person, phone, and email).
- Basic working knowledge of the functions of the department.
- Ability to refer customer inquiries to appropriate personnel for response.
- Attention to detail and accuracy with figures essential.
- Performs well under stress and meets deadlines on time.
The work environment involves everyday discomforts typical of offices, with occasional exposure to outside elements. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant.
Physical and Mental Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.
Physical Skills: Little or no physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing. There may also be some occasional lifting of objects such as books, office equipment and computer paper (up to 30 lbs.)
Motor Skills: Duties are largely mental rather than physical, but the job may occasionally require minimal motor skills for activities such as moving objects, operating a telephone system, computer and/or most other office equipment, typing and/or word processing, filing, and sorting.
Visual Skills: Visual demands include constantly reading documents for general understanding and for analytical purposes.
This position will remain open until filled. Send your resume and cover letter to
City Hall Personnel Office
93 Highland Avenue
Somerville MA 02143
Email: [email protected]
City of Somerville residents are especially encouraged to apply.
The City of Somerville is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, sex, religion, age, national origin, disability or any other protected category. Women, minorities, veterans, and persons with disabilities are encouraged to apply. Auxiliary aids and services, written materials in alternative formats, and reasonable modifications in policies and procedures will be provided to qualified individuals with disabilities free of charge, upon request.
Individuals with disabilities who need auxiliary aids and services for effective communication, written materials in alternative formats, or reasonable modifications in policies and procedures, in order to access the programs and activities of the City of Somerville or to attend meetings, should contact Nancy Bacci at 617-625-6600 x2250 or [email protected].