Somerville 311: One Call to City Hall

Welcome to the 311 Service Center

  • Make a Service Request

  • Get Answers

  • Explore 311 Stats

  • Get the App

Check back soon for new Frequently Asked Questions.

The City of Somerville is still collecting new FAQs for this site. In the meantime, you can get answers now by contacting 311 (or 617-666-3311 from outside of the City.

If you have a question for a specific department or staff member, you can also find contact information on our department pages and our employee directory.

Thumbnail preview of the Somerville 311 Explorer
Visit the Somerville 311 Explorer to:

  • Search for work orders & calls for information
  • Find out what requests are common in your area
  • And more

Somerville 311 App: One Call to City Hall
Use the 311 Somerville App to:

  • Report a pothole
  • Get updates on service requests
  • Find your trash and recycling information
  • And more