Mayor Joe Curtatone took office in January of 2004 having run on a platform of implementing significant management reforms. Since his inauguration, Mayor Curtatone established the SomerStat Office-modeled on NYC's successful CompStat program and Baltimore's successful CitiStat program, created a centralized 311 customer service center and established a program-based budget in FY06. The City aims to be a national model for best practices in city government, and SomerStat plays a critical role in advancing towards this goal.
SomerStat is a performance management initiative that helps Mayor Curtatone supervise the work of city departments and use timely data to inform decision-making and implement new ideas. Four SomerStat staff study financial, personnel, and operational data to understand what's happening within departments. Then, in regular meetings with City department managers and other key decision-makers, SomerStat helps to identify opportunities for improvement and then track the implementation of those plans. The meetings have become an ongoing conversation among city managers on where the city should be headed. Each meeting allows city managers to better understand how the City can streamline and improve its services to its constituents.