For TTY/Hearing Impaired (only), dial 866-808-4851
| First Name | Last Name Sort descending | Department | Title | Phone Number | Phone Extension | Contact Email |
|---|---|---|---|---|---|---|
| Kimberly | Albino | Constituent Services (311) | Customer Service Representative | 617-625-6600 | 2161 | Send Email |
| Frank | Bakey | Constituent Services (311) | Customer Service Representative | 617-625-1600 | 2162 | Send Email |
| Eileen | Costa | Constituent Services (311) | Customer Service Representative | 617-666-3311 | 2607 | Send Email |
| Steve | Craig | Constituent Services (311) | Director of Constituent Svc | 617-666-3311 | 2150 | Send Email |
| Heather | De La Cruz | Constituent Services (311) | Customer Service Representative II | 617-666-3311 | 2160 | Send Email |
| Edrin | Dhroso | Constituent Services (311) | 311 Systems Administrator | 617-666-3311 | 2164 | Send Email |
| Norma | Douglas | Constituent Services (311) | Telephone Operator | 617-666-3311 | 5791 | Send Email |
| Timothy | Foley | Constituent Services (311) | Customer Service Representative | 617-666-3311 | 2152 | Send Email |
| Camila | Gaddy | Constituent Services (311) | Customer Service Representative | 617-666-3311 | 2154 | Send Email |
| Edmund | Hardy | Constituent Services (311) | Customer Experience Manager | 617-666-3311 | 2181 | Send Email |
| Sherice | Haynes | Constituent Services (311) | Senior Customer Service Representative | 617-666-3311 | 2163 | Send Email |
| James | Holland | Constituent Services (311) | Customer Service Representative | 617-666-3311 | 2157 | Send Email |
| Krista | Invernizzi | Constituent Services (311) | Customer Service Representative I | 617-666-3311 | 2156 | Send Email |
| Jacinda | Lambert | Constituent Services (311) | Customer Service Representative | 617-666-3311 | 2180 | Send Email |
| Gabriela | Portillo | Constituent Services (311) | Deputy Director of Constituent Services | 617-625-6600 | 2168 | Send Email |
| Robert | Powers | Constituent Services (311) | 311 Floor Supervisor | 617-666-3311 | 2179 | Send Email |
| Mary | Vasconcelos | Constituent Services (311) | Customer Service Representative | 617-666-3311 | 2153 | Send Email |
| Alexander | Veras | Constituent Services (311) | Customer Service Representative | 617-666-3311 | 2159 | Send Email |
| Elena | Viveiros | Constituent Services (311) | Call Center Manager | 617-666-3311 | 2155 | Send Email |
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