Skip to main content


311 Service Center

311: One Call to City Hall, City of Somerville, MA

Chat not working? Let us know!

Contact Information


(617-666-3311 outside Somerville)

93 Highland Ave.
Somerville, 02143
United States

Employee Directory

Make a Service Request

Make a Service Request Online

Or call 311 (617-666-3311 from outside of Somerville).

Sign Up For Phone/Email/Text Alerts

Don't miss out on important information. Sign up to get alerts about detours and construction, major events, snow emergencies, and more. It's up to you how we stay in touch; you can choose to get City alerts via phone call, text message, or email.




Kreyòl Ayisyen

Disclaimer: Database glitches resulting in your not receiving messages pertaining to parking restrictions, including snow emergencies, do not automatically qualify you for dismissal or reimbursement of tickets and/or tow fees. Please review signage on your street, pay close attention to temporary signage, and review our parking policies and snow emergency policies.

Sign Up for the Weekly eNewsletter

The ResiStat eNewsletter is a one-stop shop for upcoming events, meetings, City news, and announcements delivered to your inbox each week.


Explore 311 Stats

Visit the to:

  • Search for work orders & calls for information
  • Find out what requests are common in your area
  • And more

Get the App

Somerville 311 App: One Call to City HallUse the 311 Somerville App to:

  • Report a pothole
  • Get updates on service requests
  • Find your trash and recycling information
  • And more

Download for iOS

Download for Android

Please submit website feedback using this form. Be sure to include:

A description of the issue (if any)
A link to the affected pages

Thank you for your feedback!