We're Here for You, Somerville!
The Constituent Services team helps residents to access City services, make service requests, and get in touch with specific departments.
Contact us 24/7 in Any Language
You can reach us by phone 24/7 by dialing 311 from within the City, or by visiting the 311 Service Portal at somervillema.gov/311. You can also use our app, live chat, email, or message us. Or stop by the Welcome Desk to speak to us in person in the City Hall lobby during business hours. If you're calling from outside of the City, dial (617) 666-3311. For TTY callers, dial (866) 808-4851. Haitian Creole, Portuguese, and Spanish-speaking operators are available during daytime business hours, and our on-demand interpretation service lets us help you in just about any language.
Who are we and how can we help?
A professional and friendly customer service team runs our Constituent Services department. They route your call to the appropriate department and keep track of your requests with the digital 311 system. This way, we can:
- Make sure calls and requests are answered quickly
- Look for trends in service requests, and
- Help the City decide how to assign resources to the City’s different departments.
- Our customer service representatives also work with residents calling about family and community issues by connecting them with City services that can help.
Contact Information
Monday - Wednesday
8:30 a.m. - 4:30 p.m.
Thursday
8:30 a.m. - 7:30 p.m.
Friday
8:30 a.m. - 12:30 p.m.
Phone (24/7)
311(617-666-3311 outside of the City)
93 Highland Ave.
Somerville, MA 02143
United States
Employee Directory
The Parking Department handles things like parking regulations and street signs.
Visit the following links or call 311 if you need to:
- Pay a parking ticket
- Appeal a parking ticket
- Get a parking permit, or
- Learn where to park in a snow emergency
If you need help paying or appealing a parking ticket, you can get help 24/7 by dialing 311. Please note that while our 311 representatives can help you to process a payment or make an appeal, they themselves cannot dismiss or adjust tickets.
Use the Waste Wizard to find out when trash pickup is in your neighborhood, or to learn how to dispose of a particular item. You’ll also find a list of items that are safe and unsafe to put out with household trash or recycling.
Need to report a missed trash or recycling pick-up? Call 311 to make a service request, or make one online at somervillema.gov/311.
311 is here for you 24/7. You can make a service request a number of ways. Choose what's easiest for you!
or
Call 311 (dial 617-666-3311 if calling from outside of Somerville)
Email 311requests@somervillema.gov
Download and use the 311 app at the links below
Message us on Facebook or X (Twitter)
or
You can make a service request for things like:
- Airplane noise
- Animal control issues
- Discolored water
- Graffiti on public property
- Missed trash or recycling pickup
- Potholes
- Sidewalk damage
- Street sign or signal problems
- Trees that need trimming
- And more
Download the 311 app to quickly and easily report potholes, get status updates on requests, and more.
Programs & Initiatives
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