About Constituent Services

The Constituent Services team helps residents to access City services, make service requests, and get in touch with specific departments. You can reach them by phone 24/7 by dialing 311 from within the City, or by going to the 311 Service Portal at somervillema.gov/311. If you're calling from a phone outside of the City, dial (617) 666-3311. For TTY callers, dial (866) 808-4851. Haitian Creole, Portuguese, and Spanish-speaking operators are available during regular business hours.

A 311 representative is stationed in the lobby of City Hall ready to help constituents in person during business hours.

A professional and friendly customer service team runs our Constituent Services department. They route your call to the appropriate department and keep track of requests with the digital 311 system. This way, we can:

  • Make sure calls and requests are answered quickly
  • Look for trends in service requests, and
  • Decide how to assign resources to the City’s different departments.

Our customer service representatives also work with residents calling about family and community issues by connecting them with City services that can help.

  • Parking Tickets

  • Trash & Recycling

  • Service Requests

  • Get the App

The Traffic and Parking department handles things like parking regulations and street signs.

Visit the following links or call 311 if you need to:

If you need help paying or appealing a parking ticket, you can get help 24/7 by dialing 311. Please note that while our 311 representatives can help you to process a payment or make an appeal, they themselves cannot dismiss or adjust tickets.

Use the Waste Wizard to find out when trash pickup is in your neighborhood, or to learn how to dispose of a particular item. You’ll also find a list of items that are safe and unsafe to put out with household trash or recycling.

Need to report a missed trash or recycling pick-up? Call 311 to make a service request, or make one online at somervillema.gov/311.

You can call 311 or go to somervillema.gov/311 to make a service request for things like:

  • Airplane noise
  • Animal control issues
  • Discolored water
  • Graffiti on public property
  • Missed trash or recycling pickup
  • Potholes
  • Sidewalk damage
  • Street sign or signal problems
  • Trees that need trimming
  • And more

Download the 311 app to quickly and easily report potholes, get status updates on requests, and more.