Information about the City's latest renewable energy program called HeatSmart/CoolSmart will be available at the Office of Strategic Plan
About HeatSmart / CoolSmart
About Heat Pumps
Pricing, Financing, and Savings
About HeatSmart / CoolSmart
How does HeatSmart/CoolSmart work?
HeatSmart/CoolSmart is a simple way for homeowners to purchase air source heat pumps (heat pumps) at a discounted price from a qualified installer. The process is straightforward and follows these basic steps:
- Sign up here by December 15, 2017
- When you sign up, select from one or both of the two HeatSmart/CoolSmart installers, New England Ductless or N.E.T.R. to work with. You can always change your mind later!
- The installer(s) will give you a call within a business day to ask you some questions and schedule a no-cost, no obligation site visit at your convenience. If you have any other questions about the program, you can also get in touch with Molly, the HeatSmart/CoolSmart Coach, at email@example.com.
- The installer(s) will visit your home, determine whether a heat pump is right for your building, and discuss your options. After completing their visit and working with you to identify the best option for your home, they’ll present you with a quote on-site or within a couple of days. If you're ready to proceed, you can schedule your installation right away.
- The installer will complete your installation, and you'll be ready to Heat and Cool Smart!
Like last year’s Solarize Somerville, we’ve done as much of the homework as possible to make installing a heat pump as painless and hassle-free as possible.
What is the goal of HeatSmart/CoolSmart, and who is organizing it?
HeatSmart/CoolSmart is a program supported by the City of Somerville that seeks to help Somerville residents and businesses be smarter about heating and cooling their buildings. That means replacing old fossil fuel-based boilers and furnaces and old, noisy window air conditioning units with high-efficiency air source heat pumps that can not only save you money, but also improve the comfort of your home year round while reducing your carbon footprint.
Think about it like last year’s Solarize Somerville—except for your home heating and cooling instead of for solar photovoltaics!
HeatSmart/CoolSmart is the latest in the City of Somerville’s programs for helping the city to meet its long term carbon emissions goals while supporting Somerville residents and businesses to save money on their energy bills.
HeatSmart/CoolSmart is coordinated by the City’s Office of Strategic Planning and Community Development Housing Division. Outreach is driven by a network of local volunteers, including our HeatSmart/CoolSmart Coach, Molly!
How was the installer selected?
The City of Somerville issued a competitive request for qualifications in May. New England Ductless and N.E.T.R. Inc. were selected based on several factors, including their experience with working with the types of buildings unique to Somerville, equipment installation expertise, customer service, and pricing proposal.
Why should I participate now?
Right now, there are lots of incentives, rebates, and financing programs available for heat pumps - and we can’t guarantee they will last forever!
The Massachusetts Clean Energy Center just renewed its commitment to driving installations of heat pumps by providing rebates of providing rebates of up to $2,500 per household. Click here to learn more about how you might be eligible for a larger rebate.
The state utility program, Mass Save, also offers hundreds of dollars of rebates for heat pumps as well as 0% interest financing through the HEAT Loan Program.
The City of Somerville offers 0% interest, deferred payment loans to Somerville property owners earning less than 80% area median income. These loans can cover a wide range of repairs and improvements, including air source heat pumps. View the maximum income limits for rehab programs online, or call 617-625-6600 ext. 2569 for more information.
HeatSmart/CoolSmart and the discounted pricing offered by our installers is a limited time offer. Only customers who sign contracts with New England Ductless or N.E.T.R. by December 15 will receive this discount.
Is participation in this program limited to Somerville residents and businesses?
How does HeatSmart/CoolSmart work with Somerville Energy Efficiency Now (SEEN)?
Somerville Energy Efficiency Now (SEEN) is a City program designed to help homeowners, landlords, and tenants make energy efficiency upgrades to save money on their energy bills. SEEN can help you to access a free Mass Save Home Energy Assessment, which can help you identify opportunities to make your home more efficient.
The best way to save money on your energy bill, be more comfortable year-round, and reduce your carbon footprint is to combine:
- reducing the amount of energy your building uses through weatherization upgrades like insulation and air sealing; and
- replacing your inefficient heating and/or cooling system with a high efficiency, cold climate heat pump.
SEEN can help you to reduce the amount of energy you use, while HeatSmart/CoolSmart can help you use a more efficient, cleaner system for heating and cooling.
Why is the City promoting heat pumps?
The City of Somerville is one of the leading cities in the nation in the fight against climate change. About half of the greenhouse gas (GHG) emissions that contribute to climate change from within our city comes from heating and cooling buildings. To meet our goal of becoming a carbon neutral city by 2050, we’ll need to find ways to “decarbonize” our heat (as well as our electricity supply and transportation). While fuels like natural gas are “cleaner” than oil and propane, natural gas alone won’t get us all the way there.
Heat pumps offer one of the best ways to accomplish our goals: heat pumps already provide a reduction in emissions compared to natural gas today even though our state grid is still mostly powered by fossil fuels. As Massachusetts’ electricity grid becomes more and more renewable (under state law), the emissions of heat pumps will continue to decrease.
Additionally, as our planet’s temperature warms, air conditioning will be more and more in demand as summers get hotter, wetter, and longer. Heat pumps also offer one of the highest-efficiency options for cooling—on par with the highest-efficiency air conditioners on the market.
Heat pumps can help the City reach its GHG emissions reduction goals while also saving Somerville residents and businesses money on energy bills and keeping them more comfortable year-round.
About Heat Pumps
More than 60 residents joined City staff, volunteers, consultants, and installers for the HeatSmart/CoolSmart Kick-off Workshop!
What is an air source heat pump and how does it work?
Air source heat pumps are appliances that provide heating and cooling by moving heat into a building (for heating) or out of a building (for cooling). Heat pumps do not create heat, they just move heat from one place to another.
They accomplish this by using a refrigerant that absorbs heat from colder air in order to move that heat into a space with warmer air – much the same way that a refrigerator or air conditioner works except that it can move heat in both directions. A cold climate air source heat pump can do this even when the winter air is well below freezing: today’s cold climate air source heat pumps can extract heat from the air all the way down to -13°F. In the summer, the process is reversed and heat is absorbed from the cooler indoor air and moved to the warmer outdoor air.
Since it takes far less energy to move heat than it does to create heat, heat pumps are one of the most efficient home heating systems available.
All ductless air source heat pumps (heat pump) include an outdoor unit that will look similar to the unit below:
Ductless air source heat pumps, sometimes referred to as mini-splits, will have one or more indoor units that mount high on an inside wall. The image below shows a typical air source heat pump indoor unit mounted on a wall.
There are two primary types of air source heat pumps:
1. Ductless air source heat pumps – Each ductless system includes one outdoor unit connected to one or more indoor units with small copper lines.
These systems often come with remote controls that allow you to use them for heating, cooling, dehumidification or as a ceiling fan. Because each indoor unit can be controlled individually, you can reduce your energy use even more by lowering the temperature in rooms that are not being used.
Ductless air source heat pumps are the most efficient air-source systems and are often installed in homes and offices to supplement existing systems, usually in the most frequently used rooms like family rooms or bedrooms or hallways that can reach multiple rooms.
2. Ducted air source heat pumps – A ducted system has an outdoor unit that is connected to a building’s ductwork, much the same way that a furnace is connected to a home’s ductwork. With an air source heat pump, the system is not creating heat, but rather moving it from the outdoor air inside so that the air handler in your ductwork can circulate it throughout the building.
What are the benefits of using an air source heat pump?
There are many reasons why an air source heat pump could be a good fit for your home.
- Energy savings: If you heat with oil, propane, or electric resistance heat, you could save hundreds of dollars a year on your heating bill by installing an air source heat pump.
- High-efficiency cooling: Air source heat pumps also provide air conditioning or dehumidification and are more efficient than window units and most central air conditioning systems.
- Increased resiliency: Efficiently cooling even one room in a home may be a life-saver for people at risk of dying from excessive temperatures during heat waves due to a warming climate.
- Improved home comfort: In addition to providing cooling, heat pumps filter and dehumidify air, which can improve the air quality and comfort of your home.
- Flexible options: Heat pumps are a flexible technology that can be installed in homes of all shapes and sizes with different needs—whether you need a whole-home system replacement, you wish to increase the efficiency of heating one part of your home or you wish to add extra heating for part of your home that’s never warm enough.
- Lower your carbon footprint: As a clean heating and cooling technology, converting from burning fossil fuels to using an air source heat pump will help reduce your carbon footprint and dependence on imported fossil fuels. Consider cold climate air source heat pumps to be the cleaner alternative to natural gas!
Homeowners heating with oil, propane, or electric resistance: If you’re looking to replace your oil or electric heating with a cheaper, more efficient system—or if you’re looking for a way to get affordable, efficient cooling—heat pumps could be a great fit for your home or business. Air source heat pump offers a clean, lower-carbon alternative to a gas conversion.
Homeowners that heat with gas: A heat pump can still be a great option for cooling your home if you don’t have central air conditioning. Also, if you have a particularly cold spot or room in your home in the winter, a single heat pump can be a very efficient space heater (while also providing cooling!)
Homeowners with Solar PV: If you have a solar PV system, a heat pump can be a great addition to your home or business: heat pumps are highly-efficient heating and cooling systems that are powered by electricity. When combined, it means the electricity powering your heat pump is being generated by the sun—for free! These two technologies are often used together in creating “net-zero energy” homes—or homes that generate the same amount (or more!) of the energy they use over the course of the year.
Why are air source heat pumps referred to as a “clean” or “renewable” heating/cooling system?
Air source heat pumps are sometimes said to be “renewable” or “clean” heating and cooling systems because they do not create heat, but rather they move heat – a renewable resource found throughout the environment – from one place to another. This process is powered by electricity, which can also be sourced from renewable sources like solar, wind, or hydro.
About 12% of Massachusetts’ electricity sold by utilities is currently generated by renewable electricity (by law this has to increase 1% every year) and air source heat pumps generate fewer emissions per unit of heat than traditional home heating systems.
If you have solar on your roof or purchase green power, the energy you’ll be using to heat and cool your home will be virtually carbon-free!
How do the annual maintenance costs of an air source heat pump compare to other heating systems?
Annual system maintenance, which consists of cleaning air filters and an annual maintenance checkup for the outside unit, costs about the same as annual servicing charges for a boiler or furnace.
What is the lifespan of heat pumps?
Heat pumps have an expected lifetime of about 15 years—similar to the average furnace or air conditioner.
Are heat pumps quieter than a window air conditioner?
An air source heat pump is much quieter than a typical window AC unit. They operate at a volume of approximately 19 decibels. For comparison, the sound of a pin dropping is 15 decibels, and whispering to someone from 5 feet away is 20 decibels.
Curious about how quiet it really is? Come to one of our open houses and see (or hear) a heat pump in action! The kick-off event will be held Tuesday, August 22 at the Argenziano School, 290 Washington Street. Refreshments will be served at 6:30 p.m and the presentation will begin 7:00 p.m.
What type of heat pump is being installed through this program?
New England Ductless and N.E.T.R. will be installing ductless mini split heat pumps manufactured by Mitsubishi. These models are among the most advanced and efficient heat pumps optimized for cold climates and are eligible for MassCEC and Mass Save® rebates. Visit the Pricing, Financing, and Savings tab to learn more about the rebates that are available.
As every home has different heating and cooling needs, the installers will determine what specific models are best suited for your home when they conduct a site visit.
How long will it take me to get a heat pump installed through the program?
After signing up online or at a meeting, all customers should be contacted by the installer they choose to work with (or both) within 1 to 2 business days to ask questions and schedule a site visit. Your site visit should occur within one to two weeks depending on your availability. After a contract is signed, your installation will be completed within 3-4 weeks, depending on your availability.
The installation itself can be done in a single day with minimal disruption to your home, through your installer will let you know during the site visit whether it will need more time.
How complicated is installing a heat pump? How much time will it take?
A ductless air source heat pump can be installed in less than a day. It entails mounting indoor units on brackets attached to inside walls, running copper lines through a 3-inch hole in an outside wall to the outside unit and mounting the outside unit on a stand or on a bracket attached to the outside wall. When one of our installers conducts a free site visit of your home, they will also assess whether there are any issues in your home that could cause an installation to take more than a day.
How well do heat pumps work in the middle of winter?
The newer cold climate heat pumps installed through HeatSmart/CoolSmart and supported by state rebates are designed to be used in a New England winter, providing efficient heating all the way down to 5°F while still continuing to provide useful heat all the way down to -10°F or lower.
On some of the colder days, your heat pump might not put out as much heat and you may need to use some backup heat to help keep warm. As such, the installer will keep your existing heating system in place (or install a backup) for the coldest days of the year.
Nervous about heat pumps shutting down in February? Don't be!
Mainers and Vermonters have installed the most cold-climate heat pumps out of any New England state in the past few years—over 30,000 since 2013, and both states are significantly colder than Somerville in the winter!
Rest assured that our installer will ensure that your heat pump and backup heating system are configured to ensure that you aren't left shivering mid-winter!
Are there drawbacks to heat pumps?
A whole-home heat pump system will cost more than a typical furnace or boiler – closer to the cost of a furnace or boiler in addition to a central air conditioning system. However, if you heat with oil, propane, or electric resistance, you can expect the energy savings from your heat pump system to pay back the added cost over the course of several years.
Learn more about the rebates and 0% interest HEAT Loan available to help offset the added costs at the Pricing, Financing, and Savings tab.
Are there alternative designs available for homeowners concerned with aesthetics?
For homeowners that might not have suitable wall space or don’t like the aesthetic look of the wall-mounted indoor unit, floor-mounted and ceiling-mounted units are also available, though these units cost more to install.
If you have a furnace (and ductwork), ducted air source heat pumps can connect directly to a building’s ductwork so there are no indoor wall units to be seen. When you schedule a site visit with one of our installers, ask them about what options will be available to you to make the heat pump indoor unit looks less intrusive.
Pricing, Financing, and Savings
How much will these heat pumps cost?
HeatSmart/CoolSmart has worked with New England Ductless and N.E.T.R. to develop a standard base pricing sheet for each heat pump model for the average home. Larger homes and homes with less insulation will typically require larger or more heat pump units. However, each home in Somerville is different, so your final quote may differ from the price described in the pricing sheet.
In general, for a base price you can expect to pay $3,729-$5,361 for a single heat pump (e.g. in your living room/kitchen, master bedroom) or $8,003-$16,554 for systems with multiple indoor units. Completing home weatherization improvements prior to installing a heat pump can reduce the size and number of indoor units you’ll need to install (and the cost!).
Please note that every home is different and the pricing varies for every project.
Come to a Meet the Installer event to learn more about pricing and what you can expect to pay. (View calendar)
How does HeatSmart/CoolSmart offer a discounted price?
The HeatSmart/CoolSmart organizers have negotiated a discounted price with the program installers, New England Ductless and N.E.T.R. The HeatSmart/CoolSmart program’s outreach and volunteer team, led by Coach and Somerville resident Molly, will help these installers acquire and qualify customer leads. As our installers will gain business from Somerville residents and businesses and save time and money in the process, they are able to offer a discounted price through HeatSmart/CoolSmart. The City of Somerville has worked with them to ensure that these savings are passed on to the customer. Based on market data provided by the Massachusetts Clean Energy Center, we expect that customers may see up to a 10-15% discount from the Boston/Somerville/Cambridge regional average!
Rebates are available for air source heat pumps in Massachusetts from both the Massachusetts Clean Energy Center and Mass Save. You can receive rebates from both organizations as long as you meet the eligibility requirements.
Massachusetts Clean Energy Center: Clean Heating and Cooling Program
The Massachusetts Clean Energy Center (MassCEC) provides rebates for ASHPs through its Clean Heating and Cooling program. All of the systems that New England Ductless and N.E.T.R. will install through HeatSmart/CoolSmart will be eligible for rebates. Residents, businesses, and non-profits in Somerville are all eligible for this rebate.
The rebate you receive will depend on the type and size of the system you install (click here for a complete explanation of the size of rebate you can expect to receive). In general, you should expect to receive a rebate equal to approximately 15% of the cost of your heat pump system. MassCEC will also increase the size of your rebate depending on your household’s income and current heating system:
In order to receive a MassCEC rebate, you will need to have completed an energy audit within the past four (4) years—or complete an audit in the next 6 months (unless you live in a condo or apartment with 5 or more units). If you have not completed a home energy assessment (e.g. free assessments through Mass Save), connect with your installer (New England Ductless or N.E.T.R.). To schedule your assessment, call 866-527-SAVE or sign up online to be contacted by a representative at somervillema.gov/seen.
If you haven’t already completed a home energy assessment, HeatSmart/CoolSmart strongly recommends that you do so, as completing home efficiency and weatherization improvements before installing a heat pump is critical to making sure the heat pump performs well and is properly sized for your home heating needs.
Mass Save®: Mini-split Heat Pump Rebate
Mass Save®, Massachusetts’ utility energy efficiency program, provides rebates for ductless mini-split ASHPs. Through the Mass Save program, you can receive rebates of $100 or $300 per indoor unit depending on the efficiency of the system. Learn more here about how the Mass Save rebate will apply to heat pumps that will be installed through HeatSmart/CoolSmart. In general, this means that single-zone units will be eligible for the $300 rebate while multi-zone units will only be eligible for the $100 rebate.
City of Somerville $100 Gift Card Bonus
The City of Somerville is providing a special incentive of $100 gift cards for the first 50 homeowners or businesses that sign a heat pump contract with N.E.T.R. or New England Ductless through HeatSmart/CoolSmart. We’ll regularly update the program website to let you know how many more special incentives are available.
Accessing this rebate is simple and takes three steps:
How to receive your rebate:
Mass Save® HEAT Loan
All heat pumps installed through HeatSmart/CoolSmart are eligible for the Mass Save® HEAT Loan, a 0% interest, 7-year loan of up to $25,000. That equates to monthly payments of about $120 for a $10,000 system!
Learn more about how to apply for heat loan program financing here.
City of Somerville Home Rehab Program
The City of Somerville offers 0% interest, deferred payment loans to Somerville property owners earning less than 80% area median income. These loans can cover a wide range of repairs and improvements, including air source heat pumps. For more information, call 617-625-6600 ext. 2569. (View Maximum Income Limits)
How can I make sure I understand and receive all rebates and incentives that apply to my system?
Our HeatSmart/CoolSmart installers, New England Ductless and N.E.T.R. have assisted many customers in applying for rebates and will make sure that you fully understand all applicable rebates and how to obtain them before providing you with a quote (that does not include the rebates).
In addition to explaining the details and answering questions during your site visit, the installer is also able to help you complete and submit the paperwork required to process your rebates. Ask New England Ductless or N.E.T.R. whatever questions you have—or come to one of the many HeatSmart/CoolSmart events to learn more.
How much could I potentially save?
Everyone’s heating (and cooling) bill is different—so the amount you could save on energy will vary depending on a number of factors, including what fuel you currently use to heat your home, how well insulated it is, what size and shape your home is, what temperature you keep your thermostat at, how many heat pump units you install, and more.
In general, the most important factor is what fuel you currently use to heat your home. If you heat with electric resistance or propane, you’ll probably see the most energy savings—anywhere from $500 a year to over a $1,000, depending on how much you currently pay. If you heat with oil, your savings will be a bit lower due to the historically low oil prices, but these savings will still be more than enough to cover the cost of the system over time.
If you heat with gas, heat pumps will be most valuable to you if you need air conditioning: a heat pump system will be more efficient than most AC systems. Heat pumps are also installed in particular zones of your home (like your living room or master bedroom), so you could just heat the part of your home you’re currently in instead of heating your whole home.
To sign up to be contacted about a no cost, no obligation site visit by New England Ductless and N.E.T.R., Somerville's official HeatSmart/CoolSmart installers, please fill out the form below.
If you have any questions or are interested in volunteering, please contact Molly, the HeatSmart/CoolSmart Coach, at firstname.lastname@example.org.
Join the City's selected installers New England Ductless and N.E.T.R.
HeatSmart/CoolSmart installers and volunteers will have a table at Riverfest to help answer your questions and schedule no-cost, no oblig
Bring your furry friend to the Annual Somerville Dog Fest and stop by the HeatSmart/CoolSmart tent to speak with our Program Installers about air source heat pumps and for a treat for fido!
Check out HeatSmart/CoolSmart volunteer coach Molly and the City's selected Installers at the annual East Somerville Main Street's Foodie
Join us for the second workshop for Somerville's HeatSmart/CoolSmart program!
Visit Molly, HeatSmart/CoolSmart Coach and City-selected installers when Somerstreets takes over Somerville Avenue!
Visit Molly, HeatSmart/CoolSmart Coach and City-selected installers when Somerstreets takes over Somerville Avenue!
City Plans New “Memorial Week” Celebrations for Week Leading up to Memorial Day; Parade CHANGED for 2017 to Weekend BEFORE Memorial Day; NEW Concert and Fireworks Event on Memorial Day
SOMERVILLE – In honor of Somerville’s veterans and all those who have served our nation, the City of Somerville announces a full week of Memorial/Armed Forces Week celebrations, beginning on Saturday, May 20, 2017.
SOMERVILLE – Somerville’s annual Memorial Day Parade, the largest in the Boston metro region, and corresponding ceremonies are set for Sunday, May 24, with more family-friendly events than ever before along the parade route