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Reporting Airplane Noise

The City of Somerville urges residents to report airplane noise to both Massport and the City. The goal of official complaints is to compel the Federal Aviation Administration and Massport to find alternative operations at Boston Logan International Airport that would provide relief to Somerville.

  • Step 1: Report to Massport

  • Step 2: Report to the City

Massport is the agency responsible for handling official complaints about airplane noise. You can file an online complaint with Massport after first registering.

You may also call Massport's Noise Complaint Line at 617- 561-3333. This line is staffed by the agency's Noise Abatement Office from 6:00 a.m. to 6:00 p.m. on business days. Calls made during off hours are directed to an automated message line.

When a complaint is reported, the date and time are researched and a response is generated -- typically within 3 to 4 weeks. The report will normally include information (e.g., aircraft operations, altitude relative to complainant’s address, meteorological information, runways in use, and background information if appropriate). There are limits to the type of information can be provided for non-Logan flights, such as helicopters and small aircraft. Massport says that repetitious e-mails within a very short time period will be treated as one general report of noise disturbance.

Although Massport receives official complaints of airplane noise, the City of Somerville wants to hear from you as well. Our 311 system compiles complaints separately to give us a city database, which we can use to help pressure the FAA and Massport to ease aircraft noise pollution in Somerville.

Once you have registered a complaint with Massport, you can file a report with Somerville 311 in one of three ways: