Information Session and Public Hearing on FY 2023 Water and Sewer Rates
The City of Somerville will hold a virtual information session and public hearing on the proposed Fiscal Year 2023 water and sewer rates on Tuesday, June 7.
Citywide Water Meter Replacement Project
In our continuing efforts to improve our utility service to you, the City of Somerville, Department of Water and Sewer, (617) 625-6600 ext. 5850, needs to replace the water meter or meter transmitting unit (MTU) at your home or business and has contracted with Mass Installation, Inc. There is no cost to you for any of the needed work. To schedule an appointment for your meter replacement, please contact Mass Installation, Inc. (MIi), our Installation contractor, at 1-800-933-1360, Monday - Friday, 8:00 a.m. - 5:00 p.m. You may also leave a message with their 24-hour answering service. MIi will attempt to arrange an appointment time that is convenient for you. The average installation time is approximately less than one (1) hour.
You may also go to http://massinstallation.com/appointment/ to request an appointment time through our website, and MIi will contact you to confirm your appointment.
Participation In the City of Somerville Meter Replacement program Is MANDATORY. Thank you for your prompt response and cooperation.
COVID-19: Water and Sewer Department Office Closure and Water Bill Info
By order of the Mayor, City offices are closed to the public.
If you have a water or sewer related emergency, please call 311 (617-666-3311 outside of Somerville).
If you need a final water reading for property sale, please fill out the "Request a Final Water Bill" form in your browser. Due to office closures, final bills will be emailed or mailed to you. Payment will need to be mailed to the Treasurer's Office at City Hall or placed in the lockbox mailbox outside of City Hall.
Treasurer/Collector's Office
City Hall
93 Highland Ave.
Somerville, MA 02143
Because so many have been negatively impacted by current economic conditions, the Mayor has also authorized the treasury department to waive interest and penalties on tax, water and excise bills that were due on March 10th or later, provided those bills are paid by June 29th.
Find updates and information on City services and the COVID-19 crisis at www.somervillema.gov/Coronavirus
Ongoing Water Meter Maintenance and Repair
The Water department routinely replaces automated meter readers and water meters on the inside and outside of homes and businesses in order to ensure equipment functions properly. Department staff make every effort to contact property owners regarding necessary repairs. When contact information is incorrect or no response is received, Department personnel may visit a property to obtain access to malfunctioning equipment. In all cases, personnel will be upholding recommended health guidelines, including wearing personal protective equipment (PPE) and practicing safe physical distancing. Meter technicians and supporting personnel will always be wearing identifiable uniforms that say either "City of Somerville" or "Mass Installation." Please call 311 or e-mail water@somervillema.gov with any questions or concerns.
It is the Water Department’s mission to maintain and improve the City’s potable water distribution system to ensure high quality and dependability, in a fiscally responsible manner, using state of the art technology. The Water Department is responsible for the operation and maintenance of the City's approximately 118 miles of water mains, 1,500 fire hydrants and 15,600 water service connections and water meters. Department employees also assist in snow removal, emergency response, and other Public Works Departmental functions as needed.
Take control of your water usage with online monitoring, budgeting, alerts, and more.
Make and manage payments for your water service using our City Hall Systems portal
View a PDF guide to the City's new water bills.
View a fee schedule for each of the City's water and sewer services
Dial 311 (617-666-3311 from outside of the City) to report an issue with your water service, or make a request online
Read our policy on abatements for water and sewer bills, download an abatement request form, or download them both
The Discount Program allows income-eligible Somerville seniors, surviving spouses, and minors to receive a 25 percent discount on their water and sewer bills.
Request a final meter reading and bill of sale to use during an ownership transfer
Download a brochure that explains when a tenant can be billed directly by landlords
View current water and sewer charges per 100 cubic feet as well as base water and sewer charges.
Have your property’s lead or non-copper water service line replaced, free of charge.
Learn what steps you must take if the City issues a Boil Water Order
Learn about Mass DEP's requirements for the approval of new water line installations and upgrades.
Read our letter and view information from the MWRA.
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