About the Water and Sewer Department

It is the Water Department’s mission to maintain and improve the City’s potable water distribution system to ensure high quality and dependability, in a fiscally responsible manner, using state of the art technology. The Water Department is responsible for the operation and maintenance of the City's approximately 118 miles of water mains, 1,500 fire hydrants and 15,600 water service connections and water meters. Department employees also assist in snow removal, emergency response, and other Public Works Departmental functions as needed.

Water Billing and Services

  • Responding to emergency calls: no water
  • Mark outs (Digsafe)
  • Installation of meters and automatic reading devices
  • Inspections of new water mains and water lines
  • Flushing water mains
  • Replacing water mains
  • Repairing/replacing hydrants
  • Exercising valves/repair or replace valves
  • Water sampling (DEP required)
  • Meter reading
  • Billing       

Sewer Services

  • Responding to emergency calls: backups
  • Catch basin cleaning
  • Repairing City sewers
  • Reducing Inflow and Infiltration
  • Monitoring Pump Stations 


  • Pay bills online
  • In person at City Hall, Treasurer's Office, 93 Highland Avenue
  • Water Billing & Services

  • Contractor Resources

  • Quality Reports & Protection

  • Forms & Information

  • Easy Ways to Protect Our Waterways

MWRA water test results

Important Message to Customers About Lead in Drinking Water

2016 Independent School Drinking Water Testing Results

Park and Playground Water Fountain Lead Testing Results

MassDEP School Drinking Water Copper & Lead Testing Program Annual Results

In conjunction with the requirements of the Department of Environmental Protection 310 CMR 22.22, the following procedures apply:

  • No plumbing permit shall be issued for cross connection installations requiring Reduced Pressure Zone Backflow Preventers or Double Check Valve Assemblies until the application for such permit is accompanied by a letter of approval from the Department, its Designee or public water system. (http://www.mass.gov/eea/agencies/massdep/water/drinking/water-systems-ops.html#8)
  • The Owner or Agent must deliver design data sheets, a drawing of the plans for installation of the reduced pressure backflow preventer or double check valve assembly, along with a $25 permit fee, to the Water Superintendent prior to the issuance of a building permit and prior to the installation of the device.
  • The Water Superintendent will issue a permit.
  • If the device is installed prior to obtaining the permit, the permit fee will be doubled to $50.
  • No more than fourteen days from the installation of the device, the Owner or agent must schedule an appointment for inspecting the device installation.
  • No water will be turned on unless the Water Superintendent has notification from the Cross Connection Control tester that the device passes the required test. 

For approval of new water line installation/upgrade and to have the water turned on:

  • Owner/agent must deliver a copy of the utility plans to the Water Superintendent.
  • The Water Superintendent issues the permit for a water tap based on these plans.
  • Prior to backfilling the trench, the owner/agent must call the Water Foreman for an inspection of the piping and the meter installation.