Contact
Director of Water & Sewer
Hours
Monday - Wednesday
8 a.m. - 4 p.m.
Thursday
8 a.m. - 7 p.m.
Friday
8 a.m. - 12 p.m.
Phone
(617) 625-6600 ext 5850FAX: (617) 591-7991
Address
Water Department
17 Franey Rd.
Somerville,
MA 02145
Helpful Links
About the Water and Sewer Department
It is the Water Department’s mission to maintain and improve the City’s potable water distribution system to ensure high quality and dependability, in a fiscally responsible manner, using state of the art technology. The Water Department is responsible for the operation and maintenance of the City's approximately 118 miles of water mains, 1,500 fire hydrants and 15,600 water service connections and water meters. Department employees also assist in snow removal, emergency response, and other Public Works Departmental functions as needed.
Water Billing and Services
- Responding to emergency calls: no water
- Mark outs (Digsafe)
- Installation of meters and automatic reading devices
- Inspections of new water mains and water lines
- Flushing water mains
- Replacing water mains
- Repairing/replacing hydrants
- Exercising valves/repair or replace valves
- Water sampling (DEP required)
- Meter reading
- Billing
Sewer Services
- Responding to emergency calls: backups
- Catch basin cleaning
- Repairing City sewers
- Reducing Inflow and Infiltration
- Monitoring Pump Stations
Payments
- Pay Bills Online
- In person at City Hall, Treasurer's Office, 93 Highland Avenue
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Water Billing & Services
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Contractor Resources
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Quality Reports & Protection
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Forms & Information
Water Billing & Services
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AquaHawk Customer Portal
Take control of your water usage with online monitoring, budgeting, alerts, and more.
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Pay Water Bills Online
Make and manage payments for your water service at InvoiceCloud.com
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How to Read Your Water Bill
View a PDF guide to the City's new water bills.
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Permit Fee Schedule
View a fee schedule for each of the City's water and sewer services
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Report a Water Outage or Problem
Dial 311 (617-666-3311 from outside of the City) to report an issue with your water service, or make a request online
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Abatement Policy and Request Form
Read our policy on abatements for water and sewer bills, download an abatement request form, or download them both
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Exemptions for Seniors and Others
The Discount Program allows income-eligible Somerville seniors, surviving spouses, and minors to receive a 25 percent discount on their water and sewer bills.
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Request a Final Water Bill
Request a final meter reading and bill of sale to use during an ownership transfer
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View Submetering Laws for Landlords
Download a brochure that explains when a tenant can be billed directly by landlords
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Water and Sewer Rates
View current water and sewer charges per 100 cubic feet as well as base water and sewer charges.
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Boil Water Order Information
Learn what steps you must take if the City issues a Boil Water Order
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Backflow Prevention and Cross-Connection Information
Learn about Mass DEP's requirements for the approval of new water line installations and upgrades
Contractor Resources
Quality Reports & Protection
2016 Independent School Drinking Water Testing Results
- 5/25/16 Results for Healey, West Somerville, Kennedy and Argenziano Schools
- 5/25/16 Results for Brown and West Somerville Schools
- 5/10/16 Results for Cummings, Kennedy, and Healey Schools
- 5/6/16 Results for Edgerly and Winter Hill Schools
- 5/11/16 Results for Argenziano School
- 5/13/16 Results for Somerville High School
- 5/24/16 Results for Cummings, Somerville High, Edgerly, and Winter Hill Schools
- 5/24/16 Results for East Somerville Community School
- 5/24/16 Results for Capuano School
- 6/8/16 Re-Test Results for Somerville High, Edgerly, West Somerville, Kennedy, Brown, & Cummings. Also Results for Public Libraries
Park and Playground Water Fountain Lead Testing Results
MassDEP School Drinking Water Copper & Lead Testing Program Annual Results
- Fall 2017 MassDEP School Testing Results
(MassDEP requires limited testing at two schools annually. 2017 sites were Kennedy and Capuano Schools.) - Fall 2016 MassDEP School Testing Results
(MassDEP requires limited testing at two schools annually. 2016 sites were West Somerville and East Somerville Schools.)
In conjunction with the requirements of the Department of Environmental Protection 310 CMR 22.22, the following procedures apply:
- No plumbing permit shall be issued for cross connection installations requiring Reduced Pressure Zone Backflow Preventers or Double Check Valve Assemblies until the application for such permit is accompanied by a letter of approval from the Department, its Designee or public water system. (http://www.mass.gov/eea/agencies/massdep/water/drinking/water-systems-ops.html#8)
- The Owner or Agent must deliver design data sheets, a drawing of the plans for installation of the reduced pressure backflow preventer or double check valve assembly, along with a $25 permit fee, to the Water Superintendent prior to the issuance of a building permit and prior to the installation of the device.
- The Water Superintendent will issue a permit.
- If the device is installed prior to obtaining the permit, the permit fee will be doubled to $50.
- No more than fourteen days from the installation of the device, the Owner or agent must schedule an appointment for inspecting the device installation.
- No water will be turned on unless the Water Superintendent has notification from the Cross Connection Control tester that the device passes the required test.
For approval of new water line installation/upgrade and to have the water turned on:
- Owner/agent must deliver a copy of the utility plans to the Water Superintendent.
- The Water Superintendent issues the permit for a water tap based on these plans.
- Prior to backfilling the trench, the owner/agent must call the Water Foreman for an inspection of the piping and the meter installation.