Water and Sewer

In our continuing efforts to improve our utility service to you, the City of Somerville, Department of Water and Sewer, (617) 625-6600 ext. 5850, needs to replace the water meter or meter transmitting unit (MTU) at your home or business and has contracted with Mass Installation, Inc. There is no cost to you for any of the needed work. To schedule an appointment for your meter replacement, please contact Mass Installation, Inc. (MIi), our Installation contractor, at 1-800-933-1360, Monday - Friday, 8:00 a.m. - 5:00 p.m. You may also leave a message with their 24-hour answering service. MIi will attempt to arrange an appointment time that is convenient for you. The average installation time is approximately less than one (1) hour.

You may also go to http://massinstallation.com/appointment/ to request an appointment time through our website, and MIi will contact you to confirm your appointment.

Participation In the City of Somerville Meter Replacement program Is MANDATORY. Thank you for your prompt response and cooperation.

By order of the Mayor, City offices are closed to the public.

If you have a water or sewer related emergency, please call 311 (617-666-3311 outside of Somerville).

If you need a final water reading for property sale, please fill out the "Request a Final Water Bill" form in your browser. Due to office closures, final bills will be emailed or mailed to you. Payment will need to be mailed to the Treasurer's Office at City Hall or placed in the lockbox mailbox outside of City Hall.

Treasurer/Collector's Office
City Hall
93 Highland Ave.
Somerville, MA 02143

Because so many have been negatively impacted by current economic conditions, the Mayor has also authorized the treasury department to waive interest and penalties on tax, water and excise bills that were due on March 10th or later, provided those bills are paid by June 29th.

Find updates and information on City services and the COVID-19 crisis at www.somervillema.gov/Coronavirus

The Water department routinely replaces automated meter readers and water meters on the inside and outside of homes and businesses in order to ensure equipment functions properly. Department staff make every effort to contact property owners regarding necessary repairs. When contact information is incorrect or no response is received, Department personnel may visit a property to obtain access to malfunctioning equipment. In all cases, personnel will be upholding recommended health guidelines, including wearing personal protective equipment (PPE) and practicing safe physical distancing. Meter technicians and supporting personnel will always be wearing identifiable uniforms that say either "City of Somerville" or "Mass Installation." Please call 311 or e-mail water@somervillema.gov with any questions or concerns.